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Privacy Policy

Last updated: February 26, 2026

Rights Holder: ZPOOL FZCO
Dubai, United Arab Emirates
Email: request@z-pool.com

1. General Provisions

This Privacy Policy describes how the mobile application Aivi (the "Application") collects, uses, processes, and transfers user data.

By using the Application, you agree to this Privacy Policy.

If you do not agree with the data processing terms described herein, you must discontinue use of the Application.

2. Categories of Data We Collect

2.1. Data Provided by the User

While using the Application, users may provide:

  • Name (if entered in profile)
  • Email address
  • Notes and tasks
  • Calendar events
  • Message text or message fragments (via connected integrations)
  • Files uploaded for analysis
  • Audio recordings submitted for transcription

2.2. Automatically Collected Technical Data

The Application may automatically collect:

  • IP address
  • Device type
  • Operating system version
  • Application logs
  • Feature usage data

3. Use of Artificial Intelligence

The Application uses artificial intelligence technologies to:

  • Analyze text content
  • Generate suggestions and responses
  • Create summaries
  • Analyze tasks and calendar events
  • Process uploaded files
  • Transcribe audio recordings

AI functionality is implemented using:

  1. Proprietary AI models developed by ZPOOL FZCO
  2. OpenAI API services provided by OpenAI, L.L.C. (USA)

4. Data Transmission to OpenAI

To provide AI-powered functionality, the Application may transmit the following categories of user content to OpenAI:

  • User-provided text content
  • Notes and task descriptions
  • Calendar event descriptions
  • Files uploaded for analysis
  • Audio recordings for transcription
  • Technical metadata necessary to process the request

Data is transmitted solely for the purpose of generating AI responses and fulfilling user requests.

5. Data Not Shared with Third Parties

The following data is NOT transmitted to OpenAI or any third-party AI provider:

  • User email address
  • Phone number
  • Internal user account identifier (user_id)
  • Contact list data
  • Passwords
  • Payment card data

User-submitted content may contain personal information entered by the user, but no direct account identifiers are transmitted with such content.

6. OpenAI API Data Handling

Data transmitted via the OpenAI API:

  • Is used solely to process user-initiated requests
  • Is not used for advertising purposes
  • Is not used for behavioral profiling
  • Is not sold to third parties

In accordance with OpenAI's API terms, data submitted through the API is not used to train OpenAI models, unless explicitly agreed otherwise.

OpenAI applies industry-standard security measures, including encryption in transit.

7. User Consent for AI Processing

Before the first transmission of user content to an external AI provider, the Application displays a clear notice explaining:

  • What categories of data may be transmitted
  • For what purpose
  • How the data is processed

Data transmission occurs only after explicit user consent is obtained.

Users may choose not to use AI-powered features.

8. Purpose of Data Processing

User data is processed for:

  • Providing Application functionality
  • Executing AI-powered user requests
  • Audio transcription
  • File analysis
  • Technical support
  • Security and fraud prevention
  • Service quality improvement

9. Data Retention

Personal data is retained:

  • Until the user deletes their account
  • Or for no longer than one (1) year after last activity
  • Or as required by applicable law

AI request data may be temporarily retained for quality assurance and abuse prevention.

10. Third-Party Data Transfers

Data may be transferred to:

  • OpenAI, L.L.C. (USA) – for AI processing
  • Cloud infrastructure providers
  • Government authorities where required by law

We do not sell personal data or share it for advertising or tracking purposes.

11. International Data Transfers

Because OpenAI is located outside the UAE, user data may be processed on servers located in other jurisdictions.

We take reasonable measures to ensure adequate protection of transferred data.

12. Data Security

We implement:

  • HTTPS encryption
  • Restricted server access
  • Internal data protection protocols
  • Technical and organizational safeguards

13. User Rights

Users have the right to:

  • Access their personal data
  • Request correction
  • Request deletion
  • Withdraw consent
  • Restrict processing
  • Submit complaints to relevant authorities

Requests may be sent to: request@z-pool.com
Response time: up to 30 calendar days.

14. Changes to This Policy

We may update this Privacy Policy.

The latest version will always be available within the Application.

Continued use of the Application constitutes acceptance of the updated version.

15. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates.